The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in public areas
Parking
GBP 14 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Golf course
Guest Parking
Electric kettle
Services
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Sun loungers
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Massage
Room features
Air conditioning
Heating
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
West Quay Road,
Southampton,
United Kingdom,
SO15 1AG,
Hampshire
Map view
street view
West Quay Road,
Southampton,
United Kingdom,
SO15 1AG,
Hampshire
City landmarks
Museum
SeaCity Museum
1.1
km
Museum
Solent Sky Museum
1.4
km
Southampton S014 2YDEngland
Bargate
640 m
Southampton SO14 1JU
Southampton Town Walls
710 m
Gallery
Southampton City Art Gallery
1.2
km
Park
Mayflower Park
970 m
142-144 Above Bar Street
Nuffield Southampton Theatres City
960 m
East Park
Titanic Engineer Officers Memorial
1.1
km
Town Quay
Hythe Ferry
850 m
Event hall
The Joiners
1.0
km
Palmerston Park House 15 Palmerston Road Above Bar Street
Palmerston Park
810 m
Stadium
St Mary's Stadium
2.1
km
Cumberland Pl
Titanic Musicians' Memorial
1.2
km
Public Building
Southampton Civic Centre
830 m
Gallery
John Hansard Gallery
960 m
Casino
Grosvenor Casino Southampton
600 m
Nearby
Bugle Street St Michael's Square
Tudor House and Garden
270 m
Historic Site
Medieval Merchant's House
330 m
Shopping Area
Westquay
500 m
Church
St Michael's Church
390 m
Church
Holy Rood Church
460 m
Western Esplanade
Westgate Hall
390 m
opposite Mayflower Park
Mayflower Pilgrims Memorial
170 m
Porters Lane
The Watergate Ruin
420 m
Marina
Ocean Village
430 m
Church
St Joseph Church
230 m
Park
Town Quay Park
390 m
Southampton SO14 2AR
Canute's Palace
420 m
Hythe Pier
160 m
Marina
Town Quay
700 m
Restaurants
The Pig in the Wall
190 m
8 Western Esplanade
Duke of Wellington
270 m
36 Bugle Street
The Titanic
320 m
Simnel Street
TGI Fridays
470 m
3 Harbour Parade
The Real Greek
560 m
23 Harbour Parade Unit 07
Thaikhun Southampton
370 m
Watermark Development Outside of Westquay Shopping centre
Nando's Southampton
340 m
Harbour Parade Unit WM13
Casa Brasil Southampton Westquay
370 m
Level 2 West Quay South West Quay South
All Bar One West Quay
420 m
Unit 4 Level 3 Watermark West Quay
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Friendly staff
Sausages like leather
Partly cooked food
7.4/10
Very good
Rooms
8.2
Location
8.8
Service
7.5
Dining
6.2
Guest reviews
7.4/10
based on 18 reviews
3.5/5
based on 1067 reviews
8.4
8.4/10 based on 7610 reviews
#20 of 29 hotels in Southampton based on Tripadvisor
Mark
United Kingdom,
April
2024
7.4/10
The hotel is in a convenient location, with easy access to the city center and the main shopping area. The rooms were kept clean with a walk-in shower, ideal for families with young children, providing a nice view of the cruise ships. The service was accommodating, with helpful staff members and a welcoming atmosphere. However, the dining options were limited, and the coffee quality was below expectations. Overall, a good value for the money with a few minor drawbacks.
Rooms
8.0
The rooms were kept clean and suitable for a family of four with young children. The walk-in shower was a nice touch, and the view of the cruise ships added to the experience.
Service
7.0
The service was friendly and accommodating, with attentive staff members willing to assist. However, there were some minor knowledge gaps in certain areas, like preparing specialty drinks.
Location
9.0
The hotel is located in a good area, close to the city center and the main shopping center, making it convenient for exploring the surroundings. Additionally, being near the pier and Mayflower Theatre offers added entertainment options.
Dining
6.0
The dining experience was satisfactory overall, but the lack of quality coffee was a disappointment. The inclusion of traditional Marche products was a nice touch, although the options were limited.
Facilities
7.0
The hotel's facilities were adequate, providing the necessary amenities for a comfortable stay. However, there were no standout features that made a significant impact on the overall experience.
Charles
United States,
April
2024
8.8/10
What an incredible stay! The hotel is ideally located near the Southampton Harbor, making it convenient for exploring the city. The rooms are beautifully appointed with stunning views of the cruise ships. The service is impeccable, from the cleaners to the management, ensuring a seamless and pleasant stay.
Rooms
9.0
I loved my room on the top floor with a fantastic view of the cruise ships. The beds were so cozy, and I even had an ice bucket - such a nice touch!
Service
10.0
The service here is top-notch! Every staff member, including the kitchen team and the manager, went above and beyond to make sure I was well taken care of.
Location
9.0
The location is perfect, close to the Cruise Terminal and within walking distance to shops, cinemas, and the main shopping center. A great area to be in!
Dining
7.0
The dining experience was good overall. The homemade ice cream was a delightful treat. However, some dishes were not to my taste, like the sausages which were a bit tough.
Facilities
9.0
The hotel's facilities were excellent. Everything from dry cleaning to housekeeping was efficiently handled, ensuring a comfortable stay.
Great location
Sausages like leather
Rob
United Kingdom,
April
2024
8.2/10
The hotel offers superbly comfortable rooms with great views, ideal for a family of four with young children. The beds are exceptionally comfortable, and the fabulous view adds to the experience. However, the dining options, especially for vegan guests, were limited.
Rooms
9.0
The rooms are spacious, with a balcony and great views. The large bed was very comfy for our family of four with young children.
Service
9.0
The service was excellent, from the cleaner to the manager. They went above and beyond to ensure our stay was pleasant.
Location
8.0
The hotel is in a good area, very near the main shopping center for easy browsing. It's also close to the city center.
Dining
7.0
The dining experience lacked vegan options, but the local dishes were delightful.
Facilities
8.0
The facilities were satisfactory, offering everything we needed for a comfortable stay.
Mick
United Kingdom,
March
2024
8.4/10
I had a wonderful stay at this hotel. The rooms were clean and comfortable, with a very cozy bed, and a balcony to enjoy the views. The service from all staff members, including reception, housekeepers, and the manager, was exceptional. The location was perfect, near the city center and main shopping areas. The dining experience lacked good coffee options but had tasty shareable appetizers. Overall, a great value for the money.
Rooms
9.0
The room for our family of four with young children was spacious and had beautiful comfy beds.
Service
9.0
The service was top-notch, with attentive staff who made us feel welcome and taken care of throughout our stay.
Location
9.0
The hotel is conveniently situated close to the city center and main shopping areas, making it easy to explore and enjoy the surroundings.
Dining
7.0
The dining experience offered shareable appetizers but lacked good coffee options at a slightly higher rate.
Facilities
8.0
The hotel's facilities were modern and well-maintained, providing everything we needed for a comfortable stay.
Clyde
United States,
March
2024
8.2/10
The hotel is perfectly situated near the main shopping center, offering a lovely view of the harbor. The rooms are comfortable with a nice view, featuring cozy beds and a small balcony, however, some rooms may have the wrong view. The service from reception to housekeepers was top-notch, with excellent service and a helpful staff offering me an espresso martini-making lesson. The location is superb, close to the city center and in a good area. The dining experience may have limited vegan options and could be included in the rate. Despite these, the value for money is decent.
Rooms
8.0
The rooms provided a nice view of the harbor, with comfortable beds and a small balcony.
Service
9.0
The service was excellent, with attentive staff willing to help out and provide a pleasant experience.
Location
9.0
The hotel is conveniently located very near the main shopping center for easy browsing, making it an excellent spot for exploring Southampton town center.
Dining
7.0
There were limited vegan options available, with dining either included in the rate or served with additional charges.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry, and a welcome drink service, catering to various needs during the stay.
John
United States,
February
2024
9.0/10
I absolutely loved my stay at this hotel! The rooms had a new iron and stunning interior decor, complete with air conditioning and a luxurious bath and shower. The service was exceptional, from the cleaner to the manager, even if there was a humorous moment with the espresso martini. The location was superb, very near the main shopping center and in a great area, although the temporary closure of the restaurant was a downside. The dining experience, especially with the homemade bread, was delightful. The facilities were top-notch, offering everything I needed for a comfortable stay.
Rooms
9.0
The rooms were impeccable with the new iron and stylish interior.
Service
9.0
The service was exceptional, with staff going above and beyond to assist.
Location
10.0
The location was perfect, very near the main shopping center and in a great area.
Dining
8.0
The dining experience was delightful, especially with the homemade bread.
Facilities
9.0
The facilities provided everything I needed for a comfortable stay.
John
United Kingdom,
December
2023
6.6/10
The hotel has a great location close to the city center and excellent restaurants. The rooms are suitable for a family of four, with reasonable facilities and a good view on the balcony. However, the dining options were limited with few vegan choices. The service ranged from inexperienced to friendly but lacked some attention to detail. The location was convenient but had a damp issue in the conservatory.
Rooms
8.0
The rooms are spacious and provided all necessary amenities for a family of four with young children. The balcony offered a pleasant view.
Service
6.0
The staff, from the cleaner to the manager, were somewhat inexperienced but friendly. There were moments that showed a lack of training in customer service.
Location
7.0
The hotel is very near the main shopping center which makes browsing easy. It is also close to the city center and great restaurants. However, there was a damp issue in the conservatory.
Dining
5.0
The dining options were limited with little vegan choices. The rate included light snacks but lacked variety and real coffee.
Facilities
7.0
The facilities provided were decent but there were no specific comments made regarding them.
Nigel
United Kingdom,
December
2023
7.4/10
The hotel offers a lovely view of the harbor from rooms with comfy beds and nice bathrooms, but the refreshments could be better. The service was a mix of new staff learning and some experienced, helpful team members providing 4-star service. The location is excellent, with easy access to the city center and popular dining spots. The dining experience, included in the rate, was partly cooked and served vegetarians but lacked variety. Overall, a good value stay with some highlights and a few areas for improvement.
Rooms
8.0
I enjoyed the lovely view of the harbor from my room with a comfy bed and a nice bathroom.
Service
7.0
The service was a mix as I saw new staff learning on the job, while some experienced members provided excellent 4-star service.
Location
9.0
The hotel is located in a great area, close to the city center and within walking distance of popular dining spots.
Dining
6.0
The dining experience was partly cooked, with limited variety for vegetarians. Included in the rate, it was satisfactory but not outstanding.
Facilities
7.0
The hotel offers basic facilities, with dry cleaning, housekeeping, laundry services, and a welcome drink.
Matthew
United Kingdom,
November
2023
7.2/10
The hotel is conveniently located near the main shopping center, in a good area close to the city center. The rooms are spacious and comfortable with a nice balcony, but dining options are limited. The service is friendly but lacks some attention to detail. Overall, it's a decent choice for a stay.
Rooms
8.0
The rooms were spacious and comfortable, perfect for a family of four with young children. The balcony added a nice touch to our stay.
Service
7.0
The staff was friendly, although there were some minor issues with attention to detail. Service was overall satisfactory.
Location
9.0
The hotel is conveniently located near the main shopping center and close to the city center, making it easy to explore the area.
Dining
5.0
The dining experience had partly cooked food with limited vegan options, and the sausages were tough. However, the sushi was good.
Facilities
7.0
The hotel offers a range of facilities, but the dining options need improvement. The dry cleaning, housekeeping, laundry services are available.
Stephen
United Kingdom,
November
2023
6.6/10
The hotel has a stunning location near the city center and main shopping area. The rooms offer a beautiful view of the estuary from the balcony, although the bathroom flooded. The service had some issues but was overall good. The dining experience was adequate, and the facilities met expectations.
Rooms
7.0
The rooms provide a lovely view of our cruise ship with a balcony overlooking the estuary, though the bathroom was flooded. They had all the necessary facilities.
Service
6.0
The service was friendly and helpful, though there were some hiccups. The staff tried their best despite some shortcomings.
Location
8.0
The hotel is ideally located near the main shopping center and a short distance from the city center, making it convenient for exploring the area.
Dining
5.0
The dining experience was adequate with typical Sicilian products, although some items were subpar. It did not fully meet expectations.
Facilities
7.0
The facilities offered what was needed, and they were satisfactory but not exceptional.
Beautiful view
Bathroom flooding
Lee
United States,
October
2023
7.2/10
I had a mixed experience at this hotel. On one hand, the room with a balcony facing the port and twin beds was lovely, but it felt like a waste of money due to the view. The service, while friendly, had some hiccups with a member of staff unsure about making my drink. The location was convenient, close to the city center, but the dining options left something to be desired with partly cooked food and tough sausages. Overall, it was a decent stay with its ups and downs.
Rooms
8.0
I stayed in a room with a balcony facing the port and twin beds. It was cozy and comfortable.
Service
7.0
The service was friendly overall, but there was a bit of confusion when a staff member needed help making a drink.
Location
9.0
The hotel is conveniently located near the city center, making it easy to explore the area.
Dining
5.0
The dining experience had its flaws with partly cooked food and tough sausages.
Facilities
7.0
The hotel had all the basic facilities needed for a comfortable stay.
convenient location
dining quality
Thomas
United Kingdom,
August
2023
7.4/10
The hotel offers rooms with a lovely view of the harbor and a balcony for great views. The large comfy bed makes for a relaxing stay, although the rooms on top floors have only a view of concrete. The service, although with an unconcerned manager, did not meet expectations. The property is conveniently located close to the Cruise Terminal and other restaurants. The dining experience lacked vegan options, yet smoothies were available. Overall, the hotel provides decent facilities but has room for improvement.
Rooms
8.0
The rooms with a balcony provide great views and a very comfy large bed.
Service
7.0
Despite an unconcerned manager, the service was satisfactory.
Location
9.0
Conveniently close to the Cruise Terminal and various restaurants.
Dining
6.0
Limited vegan options were a downside, but the smoothies were enjoyable.
Facilities
7.0
Decent facilities provided on the property.
Helen
United Kingdom,
July
2023
7.6/10
The hotel offers spacious rooms with beautiful balconies and good-size beds, providing a comfortable stay. However, the service fell short of expectations, lacking in promptness and attention to detail. The convenient location near the city center and major attractions is a definite plus, though some aspects of the dining experience left room for improvement.
Rooms
8.0
Staying in a room with a balcony was lovely, and the beds were a good size.
Service
6.0
While the staff tried to be helpful, some lacked the necessary training in customer service. From housekeeping to management, the service could have been more attentive and efficient.
Location
9.0
The hotel's proximity to the main shopping center and city center made it easy to explore the area. Being close to the cruise terminal was especially convenient for travelers.
Dining
7.0
The dining experience had its ups and downs, with food quality varying. Despite offering options for vegetarians, certain dishes were not up to par, such as the poorly cooked sausages.
Facilities
The hotel provides essential facilities for a comfortable stay, but there is room for improvement in enhancing the overall guest experience.
Nicola
United Kingdom,
July
2023
7.4/10
I had a lovely stay at the hotel. The rooms were beautifully decorated, clean, and had all the necessary amenities; however, the price could have been more budget-friendly. The service was attentive, with a security guard sent up immediately and a helpful checkout. The location was ideal, near the main shopping center and close to the heart of Southampton. Despite the great location, dining was a bit of a letdown with some food items not meeting expectations.
Rooms
8.0
The room was charming with rose petals on the bed and well-equipped with all necessities. The lovely bathroom featured a separate shower cubicle and a shower attachment in the bath.
Service
7.0
I appreciated the prompt response from the security guard and the helpful check-out service. The manager seemed unconcerned, but overall, the service was satisfactory.
Location
9.0
The hotel's location was very convenient, just a stone's throw away from the main shopping center and the heart of Southampton. It was also close to great restaurants and the Cruise Terminal for exploring Southampton on foot.
Dining
6.0
Dining was included in the rate, but the quality of some items like the sausages left something to be desired. However, the tropical fruits were a nice touch.
Facilities
7.0
The hotel had good facilities overall, but there were some areas that could use improvement to match the price point.
convenient location
price could be lower
Desmond
United Kingdom,
July
2023
7.6/10
I had a pleasant stay at the hotel, with comfy rooms and a convenient location near the main shopping center. The service was a bit lacking in expertise, and the dining options were limited. However, the hotel offers great views of the harbor.
Rooms
8.0
The rooms were cozy and had very comfortable beds with views of the harbor.
Service
7.0
The staff, from the cleaner to the manager, were friendly but lacked some expertise in certain areas.
Location
9.0
The hotel is situated very near the main shopping center, making it perfect for easy browsing.
Dining
6.0
The dining experience was average with limited options, but the homemade tofu was a nice touch.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, and laundry services.